I have to tell my library that the dvd I rented is really messed up and I'm really shy... how do I put it?

Providencia Serpe: U SOLD ME A GODDAMN SCRATCHED DVD IMA SUE IF U DONT REFUND MY MONEY IMMEDITITLY

Elinore Schlinker: You are off topic - this forum is about DVRs; but you simply approach the librarian and you say.Excuse me, you may want to know that this DVD is very scratched and impossible to watch. You may want to replace it or take it out of the catalog. Thank you.

Sang Hanafin: Or something more on the lines of, "I think there's something wrong with this DVD."